Technical Support Specialist

 

Location: Skopje, Ohrid, Bitola

 

BtoBet, a leading technological solution and platform provider in the iGaming industry with a passion to deliver cutting-edge products, is looking to recruit a self-motivated Technical Support Specialist with excellent problem-solving skills and ability to clearly present technical information. 

 

 

Requirments

 

  • Excellent knowledge of English, spoken and written.
  • Good knowledge of Microsoft Office Apps.
  • Preferable to have a Bachelor’s Degree in Computer Science, Information Technology, or similar.
  • Basic knowledge of SQL.
  • Basic knowledge of HTML and CSS.
  • Basic knowledge of browser developer tools.
  • 1 year experience in technical support is a plus.
  • Basic understanding of Network Infrastructure.
  • Knowledge of JIRA is a plus (or other ticketing system).
  • Basic knowledge of sports betting and casino is a plus.

 

 

Responsibilities

 

  • Plans, coordinates and performs the daily and project operations assigned by the superior or other relevant parties
  • Clearly present reported issues, analyze, categorize and document the same.
  • Respond to customer queries in a timely and accurate way, via help desk, chat, email or phone.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose issues.
  • Document and follow reported issues and assure that they are resolved in timely manner.
  • Creating and keeping up to date internal documentation and Knowledge Base articles.
  • Ability to adapt in dynamic work environment.
  • Empowers team collaboration

 

 

The salary package will be discussed during the interview process and is based upon experience.
Only short listed candidates will be contacted!

 

 

If you think that you fit the role requirements we’d like to meet you.

Are you interested in this position? We would love to hear from you! Please submit your CV together with a Cover Letter at career@btobet.com, including “Title of the Vacant Position” in the subject line.

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