Partner Relationship Manager

 

Location: Skopje

 

BtoBet, a leading iGaming technology and platform provider, is seeking to recruit a Customer Relationship Manager to join its ranks on a full-time basis. The role description entails thru understanding of the company’s business model (technical and financial) to secure quality in the management of the clients and partners.

 

As a Customer Relationship Manager in Btobet, you should be an excellent communicator, able to work with technical and finance teams and build bond with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

 

Ultimately, you’ll maintain strong relationships and keep our partners satisfied and engaged with our products and services in the long-run.

 

Responsibilities:

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in-person meetings
  • Communicate with partners and clients at a senior level to resolve issues and inquiries
  • Adhere to the highest professional standards while managing partners’ accounts
  • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
  • Manage projects within client relationships, carry out client goals while meeting company goals
  • Promote high-quality sales, supply and customer service processes
  • Monitor and analyze customer’s usage of our product
  • Collect and analyze data to learn more about partners’ behavior
  • Forecasts and tracks client account metrics
  • Gain solid knowledge of competitors

 

Requirements:

  • Experience as a Client/Partner Relationship Manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Experience in iGaming or IT is a plus
  • Problem-solving attitude
  • Excellent communication skills
  • Attitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • BSc/BA in Business Administration or similar field
  • Proficient in English and Spanish is mandatory

 

Job Type: Full-time

 

If you think that you fit the role requirements we’d like to meet you.

 

Are you interested in this position? We would love to hear from you! Please submit your CV together with a Cover Letter

at career@btobet.com, including “Title of the Vacant Position” in the subject line.

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